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To compliment the comprehensive
knowledge base, NFS provide a full support
service for all Newforma clients which is based on a prioritised
support ticket system.
To raise a support ticket please
click here
NFS have a full escalation procedure with Newforma, ensuring
that all support issues are dealt with promptly and effectively.
See details below:
Deliverables
> 90% of tickets responded to within 1 hour
> Maximum response time with 4 working hours
Support Availability
> Monday to Friday, 8:30-5:30, excluding Bank, Statutory and
Public Holidays
Escalation Procedure
> Level1 support will be delivered directly from NFS
> Level 2 support will be from NFS via Newforma UK
> Level 3 support will be from NFS via Newforma US
> All support correspondance will be with NFS |
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Newforma UK
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Newforma USA
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User
Community |
Support |
0203 0867 203
